Please be sure to confirm your cancellation with the agent at the location/office where the original reservation was made. There shall be no refunds for any unused travel for any reason.

*Land Tours : From the time of reservation until 14 days prior to departure, the cancellation penalty shall be 20% of total tour cost; from 13 days until seven (7) days prior to departure, the penalty shall be 50%; from six (6) days until three (3) days prior to departure, the penalty shall be 80%; and, from two (2) days until the day of departure cancellations shall incur 100% penalty. *Note Any and all changes, cancellations, or refund requests shall be recorded in the same time zone where the original reservation was made (e.g. PST for Los Angeles headquarters, GMT+9 for Seoul office) and shall only apply to regular business days (excluding Saturdays, Sundays, and holidays). Please be sure to confirm your cancellation with the agent at the location/office where the original reservation was made. There shall be no refunds for any unused travel for any reason. In case of cancellation, a credit card processing fee of 3.5% shall apply to all customers whose original form of payment included a credit card, while refunds issued to credit cards shall incur a 7% processing fee. *Tours and itineraries that include air, cruise, or rail transportation shall incur a 100% penalty for the cost of any air travel, rail, cruise fares included in the cost of travel. Cruise Only Cancellation fees and penalties vary by cruise line with general guidelines available on the “Cruise Reservation Application .

*Note: Please refer to the policy outlined on the company's website (www.usajutour.com) and it's World Tour Book.

*랜드투어

예약 후 출발 14일전 : 20% Penalty, 출발13일전 ~출발 7일전 : 50%, 출발6일전~출발3일전 :80%, 출발 2일전~ 당일은 100% penalty가 적용됩니다.
*상기 penalty 적용은 예약하신 지점의 시각 기준에 따르며<토/일, 공휴일 제외, 업무일 기준>
환불은 예약지점의 담당 직원과 취소 확인을 하셔야 하며, 어떤 이유로든 미사용 또는 부분적으로 사용되지 않은 구간에 대해서는
환불되지 않습니다. 취소일과 상관없이 카드로 결제 하신 경우 카드 수수료는 3.5% 이며 고객 부담입니다.
카드로 환불 원하실 경우에는 수수료가 7% 입니다.
*투어일정 중에서 항공, 기차, 크루즈 요금이 포함된 투어의 경우 항공료,기차료, 크루즈 요금은 100% penalty이며,
크루즈 취소 규정은 각선사 및 “아주 크루즈 여행 신청서 규정에 의합니다.
*모국관광시 국내선 항공 수화물 기준은 15KG 또는 10KG 이며(항공사 마다 다름) 키로수가 오버될 경우 차지는 개인 지불 입니다.